Dallas-based Southwest Airlines has come under fire from passengers after it made a major process change just over a month ago. Southwest transitioned Jan. 27 from its open seating policy, and ...

Understanding the Context

(NEXSTAR) – Southwest Airlines is “refining” a few aspects of its new seating policy amid a less-than-enthusiastic reception from both customers and crew members. “I was on a flight — and there’s just ... Southwest Airlines, under increasing pressure and stung by customer rebukes about its new assigned seating policy, is doing something about it. In a letter to customers from Executive Vice President ...

Key Insights

Southwest Airlines' new assigned seating policy has caused frustration among passengers. Common complaints include families being separated and issues with overhead bin space. The airline has adjusted ... New York Post on MSN: Southwest customers slam airline’s ‘fat tax’ policy — after ‘embarrassed’ traveler slapped with $1,000 second seat Talk about some sky-high baggage fees. Furious Southwest Airlines customers are sounding off over the carrier’s controversial new policy — which critics have slammed as a so-called “fat tax” after one ...

Final Thoughts

Southwest customers slam airline’s ‘fat tax’ policy — after ‘embarrassed’ traveler slapped with $1,000 second seat Islands on MSN: Southwest Airlines' controversial new policy could cost passengers more money AOL: Passengers rip airline for new seating policy: 'It is as bad as everyone is saying' Passengers rip airline for new seating policy: 'It is as bad as everyone is saying' TravelPulse: Obesity Group Urges Southwest Airlines to Standardize 'Customer of Size' Policy As of Wednesday, April 9, Southwest Airlines' policy for checked baggage fees has increased. It's not the only policy Southwest Airlines has changed this year. WKRG: Southwest Airlines ‘refining’ new seating process amid complaints over boarding, bin space Southwest Airlines ‘refining’ new seating process amid complaints over boarding, bin space TravelPulse on MSN: Southwest Airlines Facing Backlash Over New 'Customer of Size' Policy Southwest Airlines is facing criticism for a new "Customer of Size" policy requiring plus-size passengers to purchase an additional seat, with customers expressing concerns over inconsistent ... Houston Chronicle: Southwest 'refining' new seating policy after bumpy rollout, fierce passenger backlash